Refund Policy

Refunds Policy

At RoseTinted, we take pride in producing high-quality eyewear designed to withstand the rigors of outdoor and athletic adventures. However, we cannot reasonably cover lens scratches, wear and tear, mishandling, or abuse of our products.


Damaged on Arrival

If your product arrives damaged, please email hello@rosetinted.com immediately. Our customer care team will assist in resolving the issue.

If a return is required, please:

  1. Securely package the product in a cardboard box or with bubble wrap to prevent damage during transit.
  2. Include the following information inside the package:
  • Your full name
  • Return address
  • Mobile number
  • Email address
  • A copy of your order confirmation email or purchase receipt

3. Return to the address provided by the customer care team. 

We recommend using a trackable shipping service or purchasing shipping insurance. Please note that RoseTinted cannot guarantee receipt of returned items and is not responsible for lost shipments.


Replacement Policy

Once we receive your returned item, we will inspect it.

  • If the product is found to be defective or damaged upon arrival, we will send a replacement free of charge.
  • If the product is not defective or has signs of wear or damage (e.g., scratches, sweat, makeup, or abuse), repair charges may apply, and replacements will not be issued.

Returns | 30-Day 100% Satisfaction Guarente

We are confident you’ll love your RoseTinted eyewear. That’s why every purchase is backed by a 30-Day 100% Satisfaction Guarantee.

If for any reason you’re not satisfied, you can return your eyewear within 30 days of delivery for:

  • An exchange for a product of the same value
  • A store credit of equal value to your purchase
  • A full refund

However, sale items are not eligible for refunds.


Eligibility for Returns

To qualify for a return or refund, all the following conditions must be met:

  1. Return Timeline:
    The product must be returned within 30 days of delivery.

  2. Condition of the Product:
    The product must be:

    • In brand new, unworn condition
    • Free from sweat, makeup, scratches, or damage to the lens, frame, or any other part
    • Returned with all original packaging, casing, and protection materials

  3. Return Process:

    If you need to return your product, please email hello@rosetinted.com immediately. Our customer care team will assist in resolving the issue.

    If a return is required, please:

    1. Securely package the product in a cardboard box or with bubble wrap to prevent damage during transit.
    2. Include the following information inside the package:
    • Your full name
    • Return address
    • Mobile number
    • Email address
    • A copy of your order confirmation email or purchase receipt

    3. Return to the address provided by the customer care team. 

    We recommend using a trackable shipping service or purchasing shipping insurance. RoseTinted is not responsible for lost or delayed shipments.

Important Notes

  • Shipping costs for returns are the responsibility of the customer and are non-refundable unless the product is faulty.
  • Items returned in poor condition, damaged, or missing original components will not qualify for a refund, replacement, or exchange.

Contact Us

If you have any questions or need assistance with your return, please contact us via the contact form on our website or email us at hello@rosetinted.com.

At RoseTinted, we aim to provide an exceptional experience for every customer and appreciate your cooperation.